Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopReturns + Exchanges
Returns, Replacement & Refund Policy
At Funkeeper, customer safety, hygiene, and product authenticity are our highest priorities. Due to the intimate and personal nature of our products, we maintain a strict no-return policy. We strongly advise customers to read this policy carefully before placing an order.
By purchasing from Funkeeper, you agree to the terms stated below.
1.Return Policy
Once an order has been delivered, returns are not accepted under any circumstances.
This includes, but is not limited to:
- Change of mind after delivery
- Personal preference or dissatisfaction
- Product size, shape, color, or appearance expectations
- Incorrect understanding of product usage
For hygiene and safety reasons, opened or used products cannot be returned.
2. Replacement & Refund Eligibility
While returns are not permitted, we may offer replacement or refund only in specific and limited situations, as explained below.
3. Wrong, Missing, or Damaged Product
If you receive:
- Wrong product
- Missing product
- Physically damaged product
Mandatory Requirements
To be eligible for a claim, you must provide:
- A complete unboxing video
- The video must clearly show:
- Sealed parcel
- Shipping label
- Continuous uncut opening process
- Product inside the package
You must report the issue within 24 hours of delivery.
Resolution
- Replacement will be provided, or
- Refund will be issued only if replacement is not possible
⚠️ Claims without proper unboxing video proof will not be accepted.
4. Product Not Working / Functional Issues
If a product is defective or not functioning properly:
Requirements
- Clear video showing the issue
- Report within 48 hours of delivery
Resolution
- Replacement will be provided
- Refunds are not applicable for functional issues
Issues caused by improper use, mishandling, or accidental damage are not covered.
5. Refund Policy (Strict)
Refunds are issued only in one specific case:
✔ Wrong product delivered
✔ AND valid unboxing video proof provided
Refunds will be processed only after claim verification.
Refunds will not be issued for:
Product not working (replacement only)
Damaged product (replacement only)
Missing product (replacement first)
Change of mind
Incorrect product selection by customer
6. Reporting Time Limits
All claims must be reported within the specified timeframes:
| Issue Type | Reporting Window |
|---|---|
| Wrong / Missing / Damaged | Within 24 hours |
| Product Not Working | Within 48 hours |
Claims reported after these deadlines will not be accepted.
7. How to Raise a Complaint
To submit a claim, contact us through official support channels and provide:
- Order ID
- Description of issue
- Required video proof
Contact Details
📧 Email: support@funkeeper.in
📱 WhatsApp: +91 75749 09393
8. Important Notes & Disclaimer
- Claims without valid proof will be rejected
- Late claims will be rejected
- Funkeeper reserves the right to approve or reject any claim after verification
- Decision made by Funkeeper support team shall be final and binding
9. Customer Responsibility
We strongly recommend customers to:
- Record an unboxing video for every order
- Inspect product immediately after delivery
- Use products strictly according to instructions
Failure to follow these steps may result in claim rejection.