FAQ
Product Related
Since the display of products is completely banned in physical form, you can only buy them online from any well-known e-commerce website that provides discreet delivery and packaging. Using adult toys privately is legal.
Yes, most of the sex toys we offer are reusable. To ensure their longevity and safety, it’s important to clean them thoroughly after each use according to the care instructions provided. We recommend using appropriate toy cleaners or mild soap and water to maintain hygiene and keep your toys in excellent condition for future use.
Yes, we offer a range of sex toys designed specifically for long-distance relationships. These toys are equipped with app-controlled features, allowing partners to control the device remotely from anywhere in the world. Through a secure connection, you and your partner can enhance intimacy and stay connected, even when miles apart. Check out our collection of remote-control vibrators and other interactive toys perfect for long-distance play.
All our products are carefully selected from premium international brands to ensure your health and safety. Each product includes a detailed manual for proper use, and our team is available via email for any further questions. All love toys are made from body-safe materials, such as medical-grade silicone. When cleaned before and after use, intimate toys do not increase infection risks. Our lubricants, massage products, and oils are dermatologically tested for skin safety. If you have sensitive skin or allergies, test products on your arm or behind the ear before intimate use.
Shipping & delivery
Yes, we ensure discreet shipping for all our packages. Your privacy is our top priority, so every order is packed in plain, unmarked boxes with no indication of the contents or our brand name. This way, you can shop with confidence, knowing your purchase remains completely confidential.
If you prefer not to have the products delivered to your home, you can opt for self-collection by providing the address of a nearby landmark. Our delivery partner will contact you via phone upon arrival, allowing you to conveniently collect your package from the designated location. This ensures both privacy and flexibility in receiving your order.
If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.
In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.
If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help. You can also click here to track your package.
We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times to your country.
To track your order, please add your order number and the email address used when placing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.
Payment Related
We offer a variety of payment methods through our secure Gokwik payment gateway. You can pay using credit/debit cards, UPI, net banking, mobile wallets, and more. This ensures a seamless and convenient checkout experience for all our customers.
Your invoice is always emailed to the email address you provided at checkout. The sender is “Klarna”, which is our invoice partner. The invoice will be emailed to you once we have sent your order from our warehouse.
Return and Refund
No. Due to hygiene and safety reasons, we follow a strict no-return policy. Once a product is delivered, it cannot be returned under any circumstances.
You may receive a replacement or refund only in limited cases, such as:
Wrong product received
Missing or damaged product
A complete unboxing video is mandatory.
Refund is issued only if a replacement is not possible.
If the product is not working:
You must share a clear video showing the issue
The issue must be reported within 48 hours of delivery
In this case, replacement will be provided.
Refunds are not applicable for non-working products.