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Returns, Replacement & Refund Policy
At Funkeeper, customer safety, hygiene, and product authenticity are our top priorities. Due to the intimate and personal nature of the products we sell, we follow a strict no-return policy. We request all customers to read this policy carefully before placing an order.
By purchasing from Funkeeper, you agree to the terms outlined below.
1.Return Policy
Once an order is delivered, returns are not accepted under any circumstances.
This includes but is not limited to:
Change of mind after delivery
Personal preference or dissatisfaction
Product size, shape, color, or appearance
Incorrect understanding of product usage
Due to hygiene and safety concerns, used or opened products cannot be returned.
2. Replacement & Refund Eligibility
Although returns are not allowed, we do provide replacement or refund in limited and specific cases only, as described below.
3. Wrong, Missing, or Damaged Product
If you receive:
A wrong product
A missing product
A physically damaged product
Mandatory Requirements:You must record a complete unboxing video
Video must clearly show:
Sealed package
Shipping label
Continuous uncut opening of the parcel
Product inside the box
The issue must be reported within 24 hours of delivery
Resolution:
- A replacement will be provided, OR
- A refund will be issued ONLY if replacement is not possible
⚠️ Without a proper unboxing video, no claim will be accepted.
4. Product Not Working / Functional Issues
If the product is not functioning properly or is defective:
Mandatory Requirements:
A clear video demonstrating the issue
- The problem must be reported within 48 hours of delivery
Resolution:
- A replacement will be provided
- Refunds are NOT applicable for functional issues
Please note:
Issues caused due to improper use, mishandling, or damage after delivery are not covered.
5. Refund Policy (Strict)
A refund is issued ONLY in ONE specific case:
✔️ When a wrong product has been delivered
✔️ AND a complete unboxing video is provided
Refunds will be processed only after verification of the claim.
Refunds will NOT be issued for:
Product not working (replacement only)
Damaged product (replacement only)
Missing product (replacement first)
Change of mind or dissatisfaction
Incorrect product selection by the customer
6. Reporting Time Limits
Timely reporting is mandatory. Claims raised after the given time limits will not be accepted.
Wrong / Missing / Damaged Product:
Must be reported within 24 hours of deliveryProduct Not Working:
Must be reported within 48 hours of delivery
7. How to Raise a Complaint
All complaints must be raised through the official support channels only.
Please share:
Order ID
Clear description of the issue
Required video proof (unboxing or product issue)
Contact Details:
Email: support@funkeeper.in
WhatsApp: +91 75749 09393
Our support team will review the claim and respond within a reasonable time frame.
8. Important Notes & Disclaimer
Claims without proper video proof will be rejected
Claims raised after the reporting window will be rejected
Funkeeper reserves the right to approve or reject any claim after verification
Decision taken by Funkeeper support team will be final and binding
9. Customer Responsibility
We strongly recommend:
Recording the unboxing video for every order
Checking the product immediately upon delivery
Using the product strictly as per instructions
Failure to follow these steps may result in claim rejection.